TRAINING AND DEVELOPMENT COURSE MATERIAL We offer a range of training, learning and development course material in the following areas: - Attendance Management including improving attendance, reducing absenteeism and return to work interviews;
- Coaching Skills;
- Communication Skills;
- Customer Service including creating satisfied customers, providing exceptional customer service, complaint handling, special needs customers and empowerment;
- Employee Relations including discipline and grievance;
- Interviewing Skills;
- Managing the Poor Performer including new employees, below average performers, aggressive behaviours, high performers who are not meeting their targets, apathetic employees, emotional employees and know it all employees;
- Objective setting;
- Performance Management including the skilful appraisal, effective one to ones, recognising performance and evaluating performance;
- Teams and Teamwork.
The course material is written specific to your business for your managers or training personnel to deliver in house. Telephone us on 0208 8168 726 to discuss your training , learning and development needs further and to receive a quotation. Page updated on the 20th May 2010 | 
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